Asus Pledges To Fix Warranty Service, Including Refunding Affected Users [Video]

After facing backlash for its warranty policies, Asus is pledging to overhaul its customer support processes, including refunding users who’ve had to pay the unnecessary repair fees.

The company made these commitments to the PC review outlet Gamers Nexus, which has been reporting on the warranty problems that customers can encounter after buying an Asus product. The alleged issues can include requiring consumers to pay outrageous fees for repairs that should be covered by the company’s warranty policy.

Although Asus apologized for the problems last month while promising to make reforms, Gamers Nexus decided to take things further. The review outlet met with the company during the Computex trade show in Taipei and pressed the PC maker to make concrete improvements.

In response, Gamers Nexus reports that Asus is committingto making about a dozen specific changes. In particular, the PC maker plans to reimburse customers who were charged for “unnecessary repairs which customers felt compelled to accept in order …