Asus agrees to a whole raft of US warranty service improvements after it meets with Gamers Nexus [Video]

After damning reports on its warranty procedure in the US, spearheaded by Gamers Nexus (GN), the PC and electronics manufacturer Asus has agreed to implement a comprehensive number of changes to its support and repair systems. Among various commitments, Asus says it will create a team dedicated to resolving all outstanding issues raised in customer surveys and a new US-based support centre.

The full list of changes and agreements has been posted by Gamers Nexus, as all of this came about due to the investigative work of Steve Burke, founder of GN, and his team. This culminated with a face-to-face meeting between the hardware review site and Asus at Computex 2024, something I can’t recall happening in the PC hardware industry very often, if at all.

Asus’ first response to the criticismof its US warranty process was decidedly tone-deaf and all of us in the PC Gamer office felt that it made recommending its hardware a difficult …